Which of the following is not a responsibility of a consumer under Consumer Protection Act 2019?

(1) Ask for a cash memo
(2) Assert yourself to obtain discounts and promotional offers
(3) File a complaint in an appropriate consumer forum
(4) Respect the environment

Identify the importance of decentralisation from the following sentence: 'Decisions are taken at levels which are nearest to the points of action'.
(1) Relief to Top level
(2) Quick Decision Making
(3) Better Control
(4) Develops Initiative among subordinates

Choose the correct answer from the options given below:
(1) (A)-(III), (B)-(I), (C)-(IV), (D)-(II)
(2) (A)-(IV), (B)-(III), (C)-(I), (D)-(II)
(3) (A)-(IV), (B)-(I), (C)-(III), (D)-(II)
(4) (A)-(II), (B)-(I), (C)-(III), (D)-(IV)

Match List - I with List - II.

Choose the correct answer from the options given below:
(1) (A)-(II), (B)-(IV), (C)-(I), (D)-(III)
(2) (A)-(III), (B)-(II), (C)-(I), (D)-(IV)
(3) (A)-(IV), (B)-(II), (C)-(I), (D)-(III)
(4) (A)-(II), (B)-(III), (C)-(I), (D)-(IV)

PNB took over 'Oriental Bank of Commerce' and 'United Bank of India' to become the Country's second largest lender.
__________ dimension of Business environment is exhibited by above :

(1) Technological Environment
(2) Political Environment
(3) Legal Environment
(4) Economic Environment

___________ is the process where securities held by the investor in the physical form are cancelled
and the investor is given an electronic entry.

(1) Depository
(2) Dematerialisation
(3) Liquidity
(4) Marketability

Identify the importance of Consumer Protection from consumers point of view.
(1) Social Responsibility
(2) Government Intervention
(3) Widespread Exploitation
(4) Moral justification

__________ refers to a network of social relationships among employees.
(1) Formal organisation
(2) Functional structure
(3) Informal organisation
(4) Divisional structure

Match List - I with List - II.

Choose the correct answer from the options given below:
(1) (A)-(III), (B)-(IV), (C)-(I), (D)-(II)
(2) (A)-(I), (B)-(IV), (C)-(III), (D)-(II)
(3) (A)-(III), (B)-(II), (C)-(I), (D)-(IV)
(4) (A)-(III), (B)-(IV), (C)-(II), (D)-(I)

From the following statement, Identify the importance of Delegation :

'Delegation empowers the employees by providing them an opportunity to use their skills'

(1)Motivation of Employees
(2)Effective Management
(3)Employee Development
(4)Better Coordination

The technique of Taylor which contradicts one of the principles of General Management namely 'Unity of Command' is :

(1) Method Study
(2) Standardisation and Simplification
(3)Functional Foremanship
(4)Harmony, Not Discord

Match List - I with List - II.

Choose the correct answer from the options given below :
(1) (A)-(I), (B)-(IV), (C)-(III), (D)-(II)
(2) (A)-(II), (B)-(I), (C)-(III), (D)-(IV)
(3) (A)-(III), (B)-(II), (C)-(I), (D)-(IV)
(4) (A)-(IV), (B)-(I), (C)-(II), (D)-(III)

________ is a technique used by managers to study the relationship between costs, volume and Profits.

(1) Personal observation
(2)Breakeven Analysis
(3) Statistical Reports
(4) Budgetary control

Which one of these is not a Standing Plan?
(1) Objective
(2) Policy
(3) Rule
(4) Method

'Employees see it as a restriction on their freedom'. It is one of the limitations of Controlling.
Identify the Limitation:

(1)Difficulty in setting quantitative standards
(2)Little control over external factors
(3)Resistance from employees
(4)Costly affair

Ruskin, the sales supervisor of MTS Ltd. is in the process of selecting salesman for his unit.Arrange the steps, after employment interview, which he would undertake?

(A)Selection Decision
(B)Medical Examination
(C)Job offer
(D)Contract of Employment
(E)Reference and background checks

Choose the correct answer from the options given below :
(1) (E), (A), (B), (C), (D)
(2) (E), (B), (C), (A), (D)
(3) (C), (A), (B), (D), (E)
(4) (D), (A), (B), (E), (C)

Sonali is working as a HR Manager in Bizon Ltd. She has been assigned the task of devising compensation plans for which she has to study the process of motivation. Arrange the steps of motivation process in chronological sequence.

(A) Tension
(B) Drives
(C) Unsatisfied need
(D) Satisfied need
(E) Search Behaviour

Choose the correct answer from the options given below :
(1) (D), (A), (B), (E), (C)
(2) (C), (B), (A), (D), (E)
(3) (D), (B), (A), (C), (E)
(4) (C), (A), (B), (E), (D)

'Managers have a tendency to rely on previously tried and tested successful plans. But it is not always true that it will work again.' Identify the limitation of Planning.

(1) Planning is time Consuming
(2) Planning does not guarantee success
(3) Planning Reduces Creativity
(4) Planning leads to Rigidity

_________ cannot file a complaint under Consumer Protection Act 2019.

(1) A person who buys goods for consideration paid in cash

(2) A person who bought goods online

(3) A person who purchased goods through multilevel marketing

(4) A who purchased goods for commercial purpose

Choose the combination showing Importance of Business Environment.
(A) Complexity
(B) Dynamic
(C) Uncertain
(D) First mover advantage
(E) Early warning signals
Choose the correct answer from the options given below:
(1) (A) and (B) Only
(2) (B) and (C) Only
(3) (B), (C) and (D) Only
(4) (D) and (E) Only

'They compile Bio-data of a large number of candidates and recommend suitable names to their clients'. Identify the method of Recruitment.

(1)Placement Agencies
(2)Campus Recruitment
(3)Advertisement
(4)Recommendations of Employees

From the following, identify the correct combination of importance and limitation of controlling.

(A) Accomplishing organisational goals and more control on external factors.
(B)Accomplishing organisational goals and less control on external factors.
(C)Making efficient use of resources and easy in setting quantitative standards.
(D)Making efficient use of resources and resistance from employee.
(E)Improving employee motivation and more control on government policies.

Choose the correct answer from the options given below :

(1) (B) and (D) Only
(2) (A), (C) and (E) Only
(3) (A), (B) and (D) Only
(4) (A), (B), (C) and (E) Only

________ structure is most suitable when the size of the organisation is large, has diversified activities and operations require a high degree of specialisation.

(1) Functional
(2) Informal
(3) Delegated
(4) Divisional

Which of the following is 'NOT' an aspect of Feasibility Analysis?
(1) Economic
(2) Taxation
(3) Financial
(4) Commercial

'What managers do in India, USA, Germany or Japan is the same.' Identify the feature of Management.

(1) Management is a goal oriented process
(2) Management is Intangible
(3) Management is continuous process
(4) Management is all pervasive

The newly appointed Government of a country has created an atmosphere of uncertainty and fear in the country. As a result of which the price of dry fruits has risen. Which feature and dimension of Business Environment is related to above case?
(A) Complexity and Political Environment
(B) Uncertainty and Social Environment
(C) Inter-relatedness and Political Environment
(D) Uncertainty and Political Environment
Choose the correct answer from the options given below:
(1) (A) and (C) Only
(2) (B) and (D) Only
(3) (D) Only
(4) (C) and (D) Only

Veena Ltd. is a company manufacturing contact lens. The HR manager of the company has noticed
high employee turnover for the past one year. He has been assigned the task of understanding
need hierarchy for motivating and retaining employees in the organisation. Arrange and sequence
the needs as per Maslow's need hierarchy :
(A) Esteem needs
(B) Basic physiological needs
(C) Self Actualisation needs
(D) Safety/Security needs
(E) Affiliation needs
Choose the correct answer from the options given below:
(1) (A), (D), (E), (B), (C)
(2) (B), (A), (C), (D), (E)
(3) (B), (D), (E), (A), (C)
(4) (B), (E), (A), (D), (C)

______________ is NOT a characteristic of Entrepreneurship.
(1) Innovation
(2) Profit Maximisation
(3) Lawful and purposeful activity
(4) Systematic activity

'Principles of Management do not provide readymade, straitjacket solutions to all managerial problems'. Identify the feature of principles of management highlighted in the given statement.

(1) Flexible
(2) General Guidelines
(3) Universal Applicability
(4) Contingent

“To remain in the Industry, managament must exploit fully the growth potential of the organisation”reflects one of objectives of Management. Identify the objective of Management.

(1) Organisational objective
(2) Social objective
(3) Personal objective
(4) Overall Benefit

Identify the instrument of money market, which is also known as 'Zero Coupon Bonds'.

(1) Commercial paper
(2) Call money
(3) Treasury Bill
(4) Certificate of Deposit

In which Departments did Taylor divide the work of Factory Manager?
(A) Department of Planning
(B) Department of Production
(C) Department of Research
(D) Department of Marketing
Choose the correct answer from the options given below:
(1) (A), (B) and (C) Only
(2) (A) and (B) Only
(3) (C) and (D) Only
(4) (A) and (D) Only

Dinesh is planning to set up an organisation providing services to corporate sector. He has to undertake steps in appointing staff for his organisation. Arrange the following steps in sequence.

(A) Recruitment
(B) Selection
(C)Estimating the manpower requirements
(D)Training and development
(E)Placement and orientation

Choose the correct answer from the options given below :
(1) (A), (B), (C), (E), (D)
(2) (C), (A), (B), (E), (D)
(3) (C), (A), (B), (D), (E)
(4) (A), (B), (C), (D), (E)

'Management has to adapt itself to the changing environment.' Identify the feature of Management.

(1) Management is Intangible
(2) Management is a dynamic function
(3) Management is continuous process
(4) Management is multi dimensional

'Recruitment from educational Institution is a well- established practice of Business'. Identify this type of external Recruitment.

(1) Placement Agencies
(2) Web Publishing
(3) Labour Contractors
(4) Campus Recruitment

Arrange the steps in the process of controlling in reverse sequence (last to first).
(A) Comparing actual performance with standards
(B) Analysing deviation
(C) Setting Performance standards
(D) Taking corrective action
(E) Measurement of Actual performance
Choose the correct answer from the options given below:
(1) (B), (D), (A), (C), (E)
(2) (D), (B), (A), (E), (C)
(3) (D), (A), (E), (B), (C)
(4) (D), (A), (E), (C), (B)

Planning is closely connected with :
(A) Responsibility
(B) Delegation
(C) Decision making
(D) Creativity and Innovation
Choose the correct answer from the options given below:
(1) (A), (C) and (D) Only
(2) (A) and (B) Only
(3) (A), (B) and (C) Only
(4) (C) and (D) Only

'Following a pre-decided plan when circumstances have changed, may not turn out to be in the organisational interest'. Identify the limitation of Planning.

(1) Planning reduces creativity
(2) Planning may not work in dynamic environment
(3) Planning is time consuming
(4) Planning leads to Rigidity

Which among the following is not a Mark of Bureau of Indian Standards?

(1) Eco-Mark

(2) Bio-Mark

(3) Agmark

(4) Hallmark

Match List - I with List - II.

Choose the correct answer from the options given below:
(1) (A)-(II), (B)-(III), (C)-(IV), (D)-(I)
(2) (A)-(III), (B)-(II), (C)-(IV), (D)-(I)
(3) (A)-(I), (B)-(III), (C)-(IV), (D)-(II)
(4) (A)-(II), (B)-(I), (C)-(IV), (D)-(III)

Read the following case study and answer question.

Nisha, Saurabh and Adarsh were friends from college days and now they are doing different kinds of Business. Nisha has started a footwear manufacturing company and has decided to identify the needs of the customers to start successful marketing of the footwears produced by her company and for this the company is doing SWOT (strength, weakness, opportunity and Threat) Analysis.

Saurabh is a distributor of tea. He has opened a distribution agency which deals in tea selling.He has categorised the tea to be sold into three different categories- Red, Yellow and Green.

Adarsh started a Refrigeration manufacturing company and currently is spending substantial amount of money to persuade the target customers to buy its refrigerators through advertisements, personal selling and sales promotion techniques. They regularly meet and discuss their business
ideas and exchange notes on customer satisfaction, marketing efforts and social concerns too. In one of such meetings, Adarsh told Nisha and Saurabh that his competitor, with an established Brand name has launched new product with the same name. This has helped his competitor in saving a lot of expenses on building reputation and giving an excellent start to the product. The new product is doing amazingly well and has caught attention of the media. Since the product is enjoying a lot of reputation, the customers are ready to pay high prices for it, in comparison to the same product launched by Adarsh's company.

'Nisha has started a footwear manufacturing company and has decided to identify the needs of the customers to start successful marketing of the footwears produced by her company and for this the company is doing (SWOT) Analysis.'
Which function of Marketing is highlighted in this line?

(1) Standardisation and Grading
(2) Marketing Planning
(3) Gathering and Analysing Market Information
(4) Transportation

Read the following case study and answer question.

Nisha, Saurabh and Adarsh were friends from college days and now they are doing different kinds of Business. Nisha has started a footwear manufacturing company and has decided to identify the needs of the customers to start successful marketing of the footwears produced by her
company and for this the company is doing SWOT (strength, weakness, opportunity and Threat) Analysis.

Saurabh is a distributor of tea. He has opened a distribution agency which deals in tea selling. He has categorised the tea to be sold into three different categories- Red, Yellow and Green.

Adarsh started a Refrigeration manufacturing company and currently is spending substantial amount of money to persuade the target customers to buy its refrigerators through advertisements, personal selling and sales promotion techniques. They regularly meet and discuss their business
ideas and exchange notes on customer satisfaction, marketing efforts and social concerns too. In one of such meetings, Adarsh told Nisha and Saurabh that his competitor, with an established Brand name has launched new product with the same name. This has helped his competitor in
saving a lot of expenses on building reputation and giving an excellent start to the product. The new product is doing amazingly well and has caught attention of the media. Since the product is enjoying a lot of reputation, the customers are ready to pay high prices for it, in comparison to the same product launched by Adarsh's company.

One of the following is not a part of promotion Mix. Identify it.

(1)Personal selling
(2)Sales Promotion
(3)Warranties
(4)Advertisement

Read the following case study and answer question.

Nisha, Saurabh and Adarsh were friends from college days and now they are doing different kinds of Business. Nisha has started a footwear manufacturing company and has decided to identify the needs of the customers to start successful marketing of the footwears produced by her
company and for this the company is doing SWOT (strength, weakness, opportunity and Threat) Analysis.

Saurabh is a distributor of tea. He has opened a distribution agency which deals in tea selling. He has categorised the tea to be sold into three different categories- Red, Yellow and Green.

Adarsh started a Refrigeration manufacturing company and currently is spending substantial amount of money to persuade the target customers to buy its refrigerators through advertisements, personal selling and sales promotion techniques. They regularly meet and discuss their business ideas and exchange notes on customer satisfaction, marketing efforts and social concerns too. In one of such meetings, Adarsh told Nisha and Saurabh that his competitor, with an established Brand name has launched new product with the same name. This has helped his competitor in
saving a lot of expenses on building reputation and giving an excellent start to the product. The new product is doing amazingly well and has caught attention of the media. Since the product is enjoying a lot of reputation, the customers are ready to pay high prices for it, in comparison to the same product launched by Adarsh's company.

Identify the function of marketing, followed by Saurabh by categorising Tea into three different
categories :

(1) Transportation
(2) Standardisation
(3) Grading
(4) Product designing and development

Read the following case study and answer question.
Nisha, Saurabh and Adarsh were friends from college days and now they are doing different
kinds of Business. Nisha has started a footwear manufacturing company and has decided to
identify the needs of the customers to start successful marketing of the footwears produced by her company and for this the company is doing SWOT (strength, weakness, opportunity and Threat) Analysis.

Saurabh is a distributor of tea. He has opened a distribution agency which deals in tea selling. He has categorised the tea to be sold into three different categories- Red, Yellow and Green.
Adarsh started a Refrigeration manufacturing company and currently is spending substantial amount of money to persuade the target customers to buy its refrigerators through advertisements, personal selling and sales promotion techniques. They regularly meet and discuss their business ideas and exchange notes on customer satisfaction, marketing efforts and social concerns too. In one of such meetings, Adarsh told Nisha and Saurabh that his competitor, with an established Brand name has launched new product with the same name. This has helped his competitor in saving a lot of expenses on building reputation and giving an excellent start to the product. The new product is doing amazingly well and has caught attention of the media. Since the product is enjoying a lot of reputation, the customers are ready to pay high prices for it, in comparison to the same product launched by Adarsh's company.

Identify the marketing function which is concerned with dissemination of information about the firm's product to the targeted customers.
(1) Physical distribution
(2) Advertisement
(3) Selling
(4) Pricing

Read the following case study and answer question.
Nisha, Saurabh and Adarsh were friends from college days and now they are doing different kinds of Business. Nisha has started a footwear manufacturing company and has decided to identify the needs of the customers to start successful marketing of the footwears produced by her company and for this the company is doing SWOT (strength, weakness, opportunity and Threat) Analysis.
Saurabh is a distributor of tea. He has opened a distribution agency which deals in tea selling. He has categorised the tea to be sold into three different categories- Red, Yellow and Green.
Adarsh started a Refrigeration manufacturing company and currently is spending substantial amount of money to persuade the target customers to buy its refrigerators through advertisements, personal selling and sales promotion techniques. They regularly meet and discuss their business ideas and exchange notes on customer satisfaction, marketing efforts and social concerns too. In one of such meetings, Adarsh told Nisha and Saurabh that his competitor, with an established Brand name has launched new product with the same name. This has helped his competitor in saving a lot of expenses on building reputation and giving an excellent start to the product. The new product is doing amazingly well and has caught attention of the media. Since the product is enjoying a lot of reputation, the customers are ready to pay high prices for it, in comparison to the same product launched by Adarsh's company.

'Adarsh started a Refrigerator manufacturing company and currently is spending substantial amount of money to persuade the target customers to buy its refrigerators through advertisement, personal selling and sales promotion Techniques.'
Identify the element of Marketing Mix mentioned in the above paragraph.
(1) Place Mix
(2) Promotion Mix
(3) Product Mix
(4) Price Mix

Read the passage given below and answer question.
Khanna Ltd. is a company engaged in production and trade of 'Phulkari' work of Punjab. Its products are in great demand overseas. The company plans to open one more unit for manufacturing Phulkari products. For this purpose, it requires additional investment of Rs 10 crores. It involves committing the finance on a long term basis. The Finance Manager of the company has suggested issue of debentures at an estimated cost of 8%. The EBIT of the company was Rs 6,00,000 and total capital invested was Rs. 1,00,00,000. The company can also opt for issuing equity shares as an alternative to debt financing. A judicious mix of both sources - Debt and Equity would increase the EPS.

__________decision is exhibited in the above case.
(1) Working Capital
(2) Dividend
(3) Investment
(4) Investment and financing

Read the passage given below and answer question.
Khanna Ltd. is a company engaged in production and trade of 'Phulkari' work of Punjab. Its products are in great demand overseas. The company plans to open one more unit for manufacturing Phulkari products. For this purpose, it requires additional investment of Rs 10 crores. It involves committing the finance on a long term basis. The Finance Manager of the company has suggested issue of debentures at an estimated cost of 8%. The EBIT of the company was Rs 6,00,000 and total capital invested was Rs. 1,00,00,000. The company can also opt for issuing equity shares as an alternative to debt financing. A judicious mix of both sources - Debt and Equity would increase the EPS.

'A judicious mix of both sources - Debt and Equity would increase the EPS' ____________concept of Financial Management is conveyed by the above statement.
(1) Risk consideration
(2) Return on Investment
(3) Cost of Equity
(4) Trading on Equity

Read the passage given below and answer question.
Khanna Ltd. is a company engaged in production and trade of 'Phulkari' work of Punjab. Its products are in great demand overseas. The company plans to open one more unit for manufacturing Phulkari products. For this purpose, it requires additional investment of Rs 10 crores. It involves committing the finance on a long term basis. The Finance Manager of the company has suggested issue of debentures at an estimated cost of 8%. The EBIT of the company was Rs 6,00,000 and total capital invested was Rs. 1,00,00,000. The company can also opt for issuing equity shares as an alternative to debt financing. A judicious mix of both sources - Debt and Equity would increase the EPS.

'The Finance Manager of the company has suggested issue of debentures at an estimated cost of 8%'.
The above statement conveys __________ type of financial decision
(1) Working capital decision

(2) Investment decision

(3) Financing decision

(4) Dividend decision

Read the passage given below and answer question.
Khanna Ltd. is a company engaged in production and trade of 'Phulkari' work of Punjab. Its products are in great demand overseas. The company plans to open one more unit for manufacturing Phulkari products. For this purpose, it requires additional investment of Rs 10 crores. It involves committing the finance on a long term basis. The Finance Manager of the company has suggested issue of debentures at an estimated cost of 8%. The EBIT of the company was Rs 6,00,000 and total capital invested was Rs. 1,00,00,000. The company can also opt for issuing equity shares as an alternative to debt financing. A judicious mix of both sources - Debt and Equity would increase the EPS.

'It involves committing the finance on a long term basis'.
____________ concept of Financial Management is indicated from the above statement.
(1) Capital budgeting decision
(2) Financial leverage
(3) Capital structure decision
(4) Financial risk

Read the passage given below and answer question.
Khanna Ltd. is a company engaged in production and trade of 'Phulkari' work of Punjab. Its products are in great demand overseas. The company plans to open one more unit for manufacturing Phulkari products. For this purpose, it requires additional investment of Rs 10 crores. It involves committing the finance on a long term basis. The Finance Manager of the company has suggested issue of debentures at an estimated cost of 8%. The EBIT of the company was Rs 6,00,000 and total capital invested was Rs. 1,00,00,000. The company can also opt for issuing equity shares as an alternative to debt financing. A judicious mix of both sources - Debt and Equity would increase the EPS.

The decision for opening one more manufacturing unit is related to
(1) Financing decision
(2) Investment decision
(3) Dividend decision
(4) General decision