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Solutions
Correct Answer is: Only I follows
Explanation:
The problem is that long queues are forming on the last two days of bill payment, causing inconvenience to citizens. Course of action (I) directly addresses this issue by suggesting additional payment counters, which will help reduce the waiting time and ease the burden on citizens. Therefore, I logically follows.
Course of action (II) suggests increasing the penalty after the last date, but this does not resolve the issue of long queues. Instead, it may create additional problems for consumers who genuinely face difficulties in making timely payments. Hence, II does not follow.
Information Booster:
A well-structured approach to problem-solving in such cases includes increasing service capacity (like setting up more counters) rather than imposing stricter penalties, which do not directly address the root cause.
Online payment options, extended working hours on peak days, or staggering due dates for different consumers could also be potential solutions.
Additional Information:
Option B (Both I and II follow) is incorrect because increasing the penalty does not resolve the issue.
Option C (Only II follows) is incorrect because increasing the penalty does not help reduce long queues.
Option D (Neither I nor II follows) is incorrect because setting up additional counters is a practical and effective solution.